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SHIPPING POLICY

Thank you for choosing to shop with us! We want to ensure that your online ordering experience is smooth and hassle-free, including the shipping process. Please take a moment to review our shipping policy below.

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  1. Order Processing:

    • Upon receiving your order, our team will process it within 1 business days. Please note that processing times may vary depending on the volume of orders we receive.

    • We strive to ship orders as quickly as possible. If there are any delays or issues with your order, we will notify you promptly via email or phone.

  2. Shipping Methods and Carriers:

    • We offer several shipping options to cater to your needs, including standard shipping, expedited shipping, and international shipping.

    • The shipping carrier used for your order will depend on various factors, including the destination, size, and weight of the package. We work with reputable shipping partners to ensure reliable and efficient delivery.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be communicated with you prior to shipment.

  4. Delivery Time:

    • The estimated delivery time will depend on the shipping method selected and the destination of your order.

    • Please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance procedures, or unforeseen delays during transit. We appreciate your understanding in such circumstances.

  5. Tracking Your Order:

    • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

    • In case you have any issues or questions regarding the tracking of your order, please reach out to us at Sales@SheepDogDesignZ.com, and we will be happy to assist you.

  6. International Shipping:

    • We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may be applicable upon delivery, depending on your country's regulations.

    • It is the customer's responsibility to be aware of and cover any additional charges associated with international shipments.

  7. Order Delivery and Lost Packages:

    • We are not responsible for packages once they have been delivered to the address provided during checkout. It is the customer's responsibility to ensure the accuracy of the shipping address.

    • If your package is lost or stolen, please contact the shipping carrier directly to file a claim. We will assist you in any way we can to resolve the issue.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to provide assistance and ensure your satisfaction with our services.

RETURN POLICY

We are committed to providing you with high-quality products and excellent customer service. As a part of our commitment to customer satisfaction, we would like to outline our No Return Policy for custom orders. Please read this policy carefully before placing your custom order.

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  1. Custom Order Definition: A custom order refers to any product that is specially made, personalized, or customized according to your specific requirements, including but not limited to personalized items, made-to-measure products, or items with unique designs.

  2. No Return Policy: We do not accept returns or exchanges for custom orders. Once a custom order is placed, it is considered final and cannot be canceled, refunded, or returned for any reason other than manufacturing defects or damage during shipping, as outlined in our general Returns and Refunds Policy.

  3. Manufacturing Defects and Shipping Damage: In the event that your custom order arrives with manufacturing defects or sustains damage during shipping, please notify us within [number of days] days of receiving the order. We will require clear photographic evidence of the defect or damage to assess the situation. If the issue is confirmed to be a manufacturing defect or shipping damage, we will work with you to resolve the problem, which may include repair, replacement, or refund at our discretion.

  4. Order Confirmation and Approval: Before production begins on your custom order, we will provide you with detailed order specifications, including design proofs, measurements, color samples, or any other relevant details. It is your responsibility to carefully review and approve these specifications, ensuring they accurately reflect your desired product. Once you provide your approval, changes may not be possible, and the order will proceed as confirmed. Any issues arising from incorrect or incomplete information provided by the customer will not be eligible for return or refund.

  5. Customer Responsibility: By placing a custom order, you acknowledge and accept that you are responsible for providing accurate and complete information regarding your order requirements, including measurements, design details, spelling of personalized names, and any other relevant specifications. SheepDogDesignZ will not be held liable for any errors, inaccuracies, or dissatisfaction resulting from incorrect information provided by the customer.

  6. Customer Satisfaction: At SheepDogDesignZ, we strive to achieve customer satisfaction with our custom orders. We encourage you to communicate openly with our customer service team throughout the ordering process to ensure your requirements are met. Our team will make every effort to address any concerns or questions you may have.

 

By placing a custom order on our website, you agree to abide by this No Return Policy and understand that returns or refunds will only be considered in cases of manufacturing defects or shipping damage. It is important to review and understand the specifications of your order before providing your approval.

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If you have any questions or require further clarification regarding our No Return Policy for custom orders, please contact at Sales@SheepDogDesignZ.com.

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